SHIPPING & DELIVERY
We ship with
Shipping and delivery
When you shop on our website, your order will be sent no later than the following day, which means that your package will be shipped today or the next work day.
Delivery time within Sweden is usually 1-3 business days.
Your order confirmation will be sent by e-mail to your specified e-mail address.
If you enter your mobile number when ordering, you will receive a text message telling you when you can pick up your package. This way you may be able to pick up your delivery faster.
It is important that you provide the correct shipping address as a customer. If for any reason we receive a package that has not been collected and returns to us, we reserve the right to charge a fee of up to 500 SEK, regardless of purchase price, to cover our administrative costs, shipping and return shipping.
Jelories can not guarantee that your orders are available the day after we have shipped the order, as any delays at PostNord are a factor we can not influence.
Shipping to Sweden
Shipping fee within Sweden: 39 SEK
Free shipping on purchases over 500 SEK (Sweden only)
We ship orders abroad to most EU countries.
Delivery time varies depending on the country to which the order is shipped
Shipping cost for orders outside Sweden: 120 SEK
For more information, Contact Us
RETURNS & WITHDRAWAL
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SIZE & FIT
STEP 1 DETERMINE WHERE ON YOUR WRIST YOU PREFER YOUR BRACELET TO SIT
STEP 2 MEASURE YOUR WRIST
Measure your wrist by wrapping a tape measure around the point on your
wrist where you would like your bracelet to sit.
Make sure you have selected a comfortable position (i.e. not too tight and not too loose around your wrist).
If you don't have a soft tape measure, you can measure your wrist with a simple string,
pinching the ends together and marking where the ends meet.
Remove the string and lay flat to measure the string with a regular ruler.