FAQ

What Shipping Methods Are Available?

We ship with PostNord, for more information about PostNord you can find here

Do You Ship Internationally?

Yes, we ship orders abroad to most EU countries. Delivery time varies depending on the country to which the order is shipped. Shipping cost for orders outside Sweden is 120 SEK

Can I combine two discount codes?

Our offers and discount codes can't be combined.

What Payment Methods Are Accepted?

We accept Card payments, Swish, Klarna, Google and Apple Pay.

Can I change or cancel my order?

If you wish to change or cancel your order, let us know as soon as possible by sending us an email before the order has been shipped.

Do I have to pay anything to return my items?

There is a return shipping fee of 39 SEK when you choose to make a return within Sweden or 120 SEK international shipping.

How do I return an item?

To make a return, start with sending us an email to: info@jelories.com with a reason to why you want to make a return and you order number.
We will send you a form for you to fill as well as a shipping label for you to return the products to us.
There is a return shipping fee of 39 SEK when you choose to make a return within Sweden or 120 SEK international shipping.
Items sent back to us without first requesting a return will not be accepted.

I have returned the package, what now?

Within 5 business days after receiving your return we will contact you by e-mail.

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